97game is committed to providing Pakistani players with a safe, fair, and enjoyable gaming environment. We believe responsible gaming is not just a policy checkbox — it is a core part of who we are as a platform. From Karachi to Lahore, every 97game player deserves access to the tools and information needed to keep gambling a healthy form of entertainment.
At 97game, we genuinely care about the wellbeing of every Pakistani player who chooses our platform. Gambling — whether it is a PSL match bet, a live dealer session, or a few rounds on a slot game — should always remain a form of entertainment, never a source of financial stress or personal harm. That is why 97game has built a comprehensive responsible gaming framework that gives players real control over their experience.
Our platform operates under an international gaming licence, which mandates that we maintain robust player protection standards at all times. We go beyond minimum requirements because we believe that a safer platform is a better platform for everyone. Our responsible gaming tools are completely free to use, take effect immediately upon request, and are available around the clock through live chat or your account settings.
If you ever feel that your gambling is getting out of control — even slightly — we encourage you to use the tools below without hesitation. There is no judgment here. Using a self-exclusion option or a deposit limit is a sign of strength, not weakness. 97game will always support players who choose to take a step back.
Every tool below is available free of charge to all registered 97game players. Access them anytime through your account settings or by contacting live chat support.
Request a complete block on your 97game account for a chosen period — 30 days, 90 days, 6 months, 1 year, or permanently. Once activated, your account is locked immediately and cannot be reopened during the exclusion period, regardless of subsequent requests. This is our strongest player protection tool and we apply it without question whenever a player asks.
Set a maximum deposit amount per day, per week, or per month in PKR. Once your chosen limit is reached, no further deposits will be accepted until the next period begins. Lowering your deposit limit takes effect immediately. Increasing it requires a 24-hour cooling-off period — a deliberate delay built in to protect you from impulsive decisions.
Define the maximum amount you are comfortable losing over a daily, weekly, or monthly period. When your net losses reach the set threshold, your account is automatically restricted from further play until the limit period resets. Like deposit limits, reductions apply immediately while increases carry a cooling-off delay.
Set a maximum continuous play session duration. When your session reaches the time limit you have chosen, you will be automatically logged out of the platform. You can also enable reality-check notifications — pop-up reminders at regular intervals (every 30, 60, or 90 minutes) showing how long you have been playing and your net session result.
Need a short break without a full self-exclusion? A cooling-off period temporarily suspends your ability to deposit and play for a set duration of your choice — from 24 hours up to 6 weeks. Your account remains visible and your balance is preserved. This is ideal for players who feel they need a brief pause to reassess their gaming habits.
Control how much you can bet per single wager or per game round across casino games, live dealer tables, sports markets, and slot games. Setting a wager limit is a practical way to make your PKR balance last longer and maintain perspective on individual bet sizes — especially useful during high-energy PSL or international cricket betting sessions.
How to activate these tools: Log in to your 97game account and navigate to Account Settings > Responsible Gaming. All tools are listed there with clear instructions. Alternatively, contact our support team via live chat 24/7 — a team member will set up any tool on your behalf immediately, no questions asked.
Recognising the early signs of problem gambling is the first step towards getting back in control. If any of the following sound familiar, please reach out to our support team or use our self-exclusion tools right away.
Continuing to play specifically to recover money you have already lost — increasing bet sizes to "win it back quickly." This pattern accelerates losses and is one of the most common signs of problem gambling.
Using money set aside for rent, utility bills, groceries, school fees, or other household expenses to fund gambling sessions. Healthy gambling only ever uses money you can genuinely afford to lose.
Concealing gambling from family members, friends, or colleagues in Karachi, Lahore, Islamabad, or wherever you are based — feeling shame or guilt about the frequency or amounts involved.
Repeatedly attempting to cut down or stop gambling but being unable to follow through, even when you genuinely want to. Feeling restless, irritable, or anxious when not gambling.
Gambling is interfering with work, family obligations, social relationships, or your studies. Prioritising gambling time over important personal commitments is a serious warning sign.
Taking loans, using credit cards, or borrowing money from family or friends specifically to fund gambling. Gambling should never be financed by debt — if this is happening, please seek help immediately.
If you recognise these signs in yourself or someone you know: Please use 97game's self-exclusion tool immediately, or contact our responsible gaming support team via live chat. You can also reach us by email at [email protected]. Help is available — you do not have to manage this alone.
Take a moment to honestly answer the following questions. This is a private self-check — your answers are not recorded or shared with anyone.
Answer honestly. If you answer "yes" to two or more of these questions, we strongly encourage you to use our responsible gaming tools or contact our support team.
Have you ever spent more money on gambling than you originally planned in a single session?
Have you gambled with money that was intended for essential expenses like rent, food, or utility bills?
Have you tried to win back money you lost by placing more bets — commonly known as "chasing losses"?
Have you felt the need to hide or downplay how much time or money you spend gambling from people close to you?
Has gambling caused you to neglect work, family, or personal responsibilities on more than one occasion?
Have you borrowed money or sold possessions to fund gambling at any point in the past 12 months?
Do you feel anxious, irritable, or restless when you are not able to gamble or when you try to cut down?
Have you continued gambling despite knowing that it is causing financial or emotional problems in your life?
97game enforces a strict minimum age of 21 years for all account registrations and gameplay. This is a non-negotiable condition of our international gaming licence and a core responsible gaming commitment. We use robust KYC verification to enforce this rule without exception.
Every new player is required to enter their date of birth during account registration. Any date of birth indicating an age below 21 years is automatically rejected and the registration is blocked.
Pakistani players must submit their National Identity Card (CNIC) as part of the KYC verification process. The date of birth on the CNIC is cross-checked against the registration information to confirm the player is 21 or older.
Full KYC verification including age confirmation is mandatory before any withdrawal in PKR is processed — regardless of the amount or payment method used (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank).
If 97game discovers or is informed that an account belongs to a person under 21, the account is closed immediately and permanently. Any funds are handled in line with our Terms & Conditions and applicable regulatory obligations.
Parents and guardians: If you believe a minor under your care has accessed or registered a 97game account, please contact our support team immediately via live chat. We treat all such reports as urgent priority and act on them without delay.
Join thousands of Pakistani players who enjoy 97game as a safe, entertaining platform. Set your limits before you start, use our tools anytime you need them, and remember — gambling is always more fun when you are fully in control.
21+ only | Play Responsibly | International Gaming Licence | Free RG Tools Available